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| Contact Center |
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Contact Centers are the voice of the enterprise to its customers and the channel through
which the customers speak their wants and needs to the corporation. Being this focal point
of communication makes every Contact Center of strategic importance to the organization
it belongs to. The challenge is not just in responding to the customer and taking the
appropriate action promptly and efficiently, it is also in enhancing the brand and building
customer loyalty and it is becoming more and more in capturing and analyzing the data
in every interaction.
Contact Centers have complex infrastructures in which numerous systems and human
resources affect almost every activity and transaction. Contact Centers strive to optimize
the performance of their people, process and technology in order to deliver an exceptional
and differentiated customer experience.
BDO Esnad has heavily invested in each of the three elements
of this trilogy “People”, “Process” and “Technology”. Because
we understand the importance of each element and because
we have the experience to put them to work in harmony, we
are able to offer our clients a full spectrum of multilingual
Contact Center solutions and services, targeted to meet the
needs of global organizations.
BDO Esnad has installed the latest state-of-the art technology platform based on CISCO
and HP infrastructure, with a security system designed to cover the whole process from
the desktop all the way to the servers and firewalls.
Inbound Contact Center Services: |
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Answering services/General information lines |
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Customer service |
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Ad response |
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Order taking |
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Technical/Helpdesk support |
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| Outbound Contact Center Services |
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Product/service promotion |
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Lead generation |
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Database profiling |
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Appointment scheduling |
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Collection follow-up |
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| Web Support Services |
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E-mail support services |
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Chat support services |
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BDO Esnad team is committed to delivering the best quality services and highest level
of support to its in-shore and offshore clients while offering them increased flexibility and
functionality in tailoring the services that meet their every business requirement.
We offer our clients |
